Returns

All of our products are made to the highest standards and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange or refund of the goods provided they are returned to us within 15 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.

Please note: items purchased on sale, with discount, or marked as SURPLUS are final sale and cannot be returned or exchanged under any circumstances.

ORDERS INCLUDING SURPLUS OR DISCOUNTED ITEMS ARE NOT ELIGIBLE FOR REFUNDS, EXCHANGES, OR STORE CREDIT.

Please contact us as soon as possible within those 15 days via email to contact@elsolitariomc.com quoting ‘Return’ or ‘Exchange’ in the subject bar. Mention your name, order number, items you wish to return for a refund, or items you wish to exchange. We will send you an email authorizing the return and attach a returns form for you to print. If returning an item from outside the EU, please write ‘RETURNED GOODS’ on the parcel. Lock & Stock, S.L. is NOT responsible for any return custom charges made and may refuse to receive the parcel. Please do not send items back to us before we have authorized your request.

All items must be returned in their original condition, in their original packaging, and with all original tags still attached. We cannot refund or exchange items that have been worn, used, washed, assembled, have their tags removed, or the packaging damaged. In such cases we will not be able to offer a refund or exchange, and the items will be returned to you at your cost.

Please print and fill in the returns form we have emailed you and add it to the parcel together with the original invoice. If you do not have access to a printer, please clearly write your name, address details, the items you are returning, and the reason for return. In case of exchange, specify the items you wish to receive instead, including color and size.

Write our address clearly on the front and your own name and address clearly on the back of the parcel.

Send the package using a tracked service such as FedEx, UPS, etc. You are responsible for the costs of returning or exchanging an item.

Keep your proof of postage until we have received and processed your return. Claims for lost or damaged return parcels will not be accepted. The return parcel remains your responsibility until signed for by us.

We try to process returns as quickly as possible, but please allow up to 28 days.

Subject to all returned item conditions being met (see above), refunds will be issued via PayPal.